Effective Date: April 4, 2025
Website: www.novorepairs.com
1. Introduction
NOVO Repairs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.
2. Information We Collect
We may collect the following personal information when you use our website, schedule a service, or communicate with us:
- Name, email address, phone number, physical address
- Vehicle information
- Payment details (processed through Stripe; we do not store your full card number)
- Communication preferences and history
- IP address, browser, and device information
3. How We Use Personal Information
Your information may be used for the following purposes:
- To schedule and manage service appointments
- To communicate with you regarding your service, payment, or account
- To send text messages or email updates (see SMS Terms below)
- To process payments securely via Stripe
- To maintain internal records and improve our services
- To comply with legal and regulatory requirements
4. Sharing of Information
We do not sell or rent your personal information.
We may share limited data only with:
Independent subcontracted mechanics performing the requested service
Payment processor (Stripe)
Government authorities, only when required by law
5. SMS Communications
By providing your mobile number, you consent to receive SMS messages related to:
- Appointment confirmations and reminders
- Service updates and notifications
- Payment or account-related alerts
- SMS consent is not shared with third parties or affiliates for marketing purposes.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit www.novorepairs.com.
6. Security
We use industry-standard safeguards (including Stripe’s secure payment processing) to protect your data.
7. Changes to This Policy
We may update this policy from time to time. Continued use of our services after updates constitutes agreement to the revised policy.
For questions or requests, contact:
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